They ran it on their own ledger first.

Most technology partnerships run the other way around. A vendor signs a reseller, the reseller learns the product, and the first real deployment is somebody else's problem.

Ricoh New Zealand deployed Surepayd across its own receivables before offering it to the market. That ordering is the whole story here. By the time Ricoh had anything to say about the platform, they had run their own cash on it, through their own month ends, under their own auditors.

Ricoh NZ and Ricoh Australia both run Surepayd Core to manage their AR operations today. It is not a demonstration environment.

Ricoh's finance team had been spending most of the working day on bank reconciliation. With AI cash matching applying payments automatically, that came down to minutes.

97% of cash is now matched without anyone touching it. The number that gives it meaning is the comparison: Ricoh's internal auditors, who assess systems across the Ricoh Group and well beyond it, put the next best cash matching system they had encountered at around an 80% match rate.

• 97% automated cash matching, including partial payments and unstructured remittances.
• Bank reconciliation from hours a day to minutes.
• Ranked the best cash matching system seen in twenty years of auditing.
• Reporting the team could take to a board without rebuilding it in a spreadsheet first.

The reconciliation gain is the one that gets quoted, but it is not the one Ricoh leads with. Their own account of it puts the self-service payment experience alongside the matching: customers who can see an invoice, pay it and sort out a query without calling anyone. That is where the reduced workload actually comes from, and it is why faster processing and quicker collections arrive together rather than one after the other.

Every receivables book has a tail: accounts too small to justify a call and too numerous to ignore, which quietly age until somebody writes them off. Ricoh is piloting Surepayd's AI voice collections against exactly that segment.

Across 150 accounts in the pilot, more than half produced either a payment or a conversation. Ninety-day overdue debt inside that segment fell from 4% to 0.5%, and Ricoh put the capacity released at roughly one full-time role.

This is a trial rather than a settled result, and it is still being refined. What Ricoh has said matters most about it is not the recovery. It is the coverage: the ability to work accounts nobody had the hours for, without loosening the governance and customer controls around how those people get contacted.

In December 2025 Ricoh New Zealand announced the partnership publicly, taking Surepayd to medium and large New Zealand enterprises across manufacturing, distribution, FMCG, healthcare, construction and technology.

The platform automates the full invoice-to-cash cycle for those businesses: invoice distribution, customer communication, payments, reconciliation and dispute management, connected to the ERP they already run.

What Ricoh puts in front of those businesses:

• Faster cash collection and a reduction in days sales outstanding, through automated reminders and workflows.
• Efficiency gains often equivalent to freeing up one full-time role.
• A payment experience customers can use themselves, rather than a phone number.
• Implementation and support from Ricoh's own New Zealand team, locally.

That last one is not a footnote. A platform sold into New Zealand and supported from somewhere else is a different product by the time it reaches a finance team that needs something fixed on a Tuesday afternoon.

Announcing the partnership, Ricoh's managing director Darren Elmore said Surepayd complements their existing automation ecosystem by changing the way finance teams manage receivables.